Debian DVD / CD Sets FAQ
How long will it take to get my discs?
We ship 1 to 2 business days of receiving your order using the United States Postal Service First Class service for the following reasons:
Depending on your location, delivery should take two to seven business days. APO/FPO orders will take longer due to the orders getting held up in Customs.
- Saturday deliveries.
- Deliveries to PO boxes and APO/FPO (military) addresses are allowed.
- You are not required to be at home to receive a shipment.
- It has been our experience that delivery times are just as good, and in some cases better, than other package delivery services.
- First Class service provides the same delivery time as Priority Mail service.
- It allows us to provide you with the lowest cost method of shipment which offers an option for delivery confirmation.
I received my discs but not my T-shirt. What's going on?
The Debian gear is produced and shipped by "our guy in New York" and is produced specifically for your order (so it may take a few more days for gear items to arrive). Gear items may even arrive before your discs. It depends on your location. Multiple disc sets or the Corel Linux CD may also be packed and shipped separately. If you ordered multiple items and only one arrives, the other item(s) aren't far behind.
Why sell discs containing software that people can download for free?
In a word, "convenience". Etch comes on 28 to 33 CDs and up to 5 DVDs (depending on the platform) which is over 20 gigabytes of software (double that if you want the Source CDs too) to download. Even if you had full use of a dedicated T1 line, which operates at 1.5 megabits per second, it would take you nearly 35 hours to download the images. (In all likelihood it would probably take longer because the download sites will have other traffic on their broadband connection.) Then you'd have to burn each image onto blank CDs and label them. Given the cost of a set of pre-made DVDs or CDs, you'd have to have a lot of time on your hands to make this worthwhile.
Why are you selling DVD sets for $15 to $18 when others charge $20 to $25 ?
Making disc sets available on the same site where we show you how to use them is more about providing a service than selling a product. It allows us to be your "one-stop shop" for obtaining and learning to use Debian so you don't have to go hunting around the Web for a good deal on DVDs or CDs. We wanted our price to be one of the lowest on the Web to make it easier to afford. Many of our site's visitors are college students and we remember all too well how tight money can be when you're in school.
We have a lot of fun playing around with Debian and we want to try and make it affordable so others can have fun with it as well. We feel our lower price, along with a sufficient number of sales (knock on wood), will provide the income necessary (with commissions from the Amazon book links helping out a little) to keep this site operating.
What's so special about your discs?
In order to cut costs many vendors use low-cost discs prone to media errors and drive-compatibility issues, ship discs unprotected in flat envelopes, or even stuff multiple discs into a single paper sleeve. We use only high quality discs to ensure long data retention and compatibility with the CD drives typically found on older Pentium systems. Each disc is individually sleeved in a window envelope for easy identification (which is a nice feature when you've got 31 CDs to work with). And given that we're not one of those CD-sales-only Web sites, we're not out to maximize profits by cutting corners and only carrying the sets for the most popular platforms. (For example, many sell the i386 binary disc set but not the "source" disc set.) The money made from disc sales is used to help pay for the hosting and related costs incurred operating this site so we don't have to resort to those annoying pop-up and banner ads.
What are "point releases" ?
A point release is simply the current version with the latest patches applied. The point release number is the third digit in the version number (the 'x' in 5.0.x). The message announcing a new point release typeically says:This update of Debian GNU/Linux....mainly adds security updates to the stable release.... Those who frequently update from security.debian.org won't have to update many packages...People tend to make a bigger deal out of point releases than they actually are. You can update your system to the current point release (actually, it'll be ahead of the current point release) with a couple simple apt-get commands (we show you how on the Packages page) that pull the latest OS, installed application, and security patches over the Internet, no different than running Windows Update on a Windows system. You should be routinely applying the latest security patches anyway, which typically make up the vast majority of patches in a point release.
How many servers can I set up with my disc set?
How many PCs do you have available? Once you get your set of discs you can install Debian and the included applications on as many systems as you'd like. There are no installation, usage, or seat licenses to be concerned about. But keep in mind that you don't need a bunch of systems to set up a bunch of "servers". A single system can simultaneously act as a Web, e-mail, database, etc., etc., etc. server. Simply follow along with our guide pages to install and configure all the server applications that interest you on a single system.
Is my credit card information safe when ordering on your site ?
It is safe in every way. When you enter your credit card information you are actually entering it on a PayPal payment page. The information is submitted to PayPal via an encrypted (SSL) connection. NONE of your information is stored on our servers.
Why don't you sell 'unstable' disc sets?
'Unstable' releases are just that, unstable, and they are updated with great freqency as the release goes through testing. Those just starting out with Debian should stick with the stable release for one simple reason; when you're trying to get your server to do something and it won't, you'll have no way of knowing if it's a configuration issue or a bug in the new OS. Better to play it safe and save yourself some potential grief.
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